{"id":26446,"date":"2026-05-04T10:02:52","date_gmt":"2026-05-04T08:02:52","guid":{"rendered":"https:\/\/www.javouhey-brest.fr\/lycee-javouhey\/?page_id=26446"},"modified":"2026-05-04T10:04:14","modified_gmt":"2026-05-04T08:04:14","slug":"baccalaureat-professionnel-metiers-de-laccueil","status":"publish","type":"page","link":"https:\/\/www.javouhey-brest.fr\/lycee-javouhey\/formations\/baccalaureat-professionnel-metiers-de-laccueil\/","title":{"rendered":"Baccalaur\u00e9at professionnel M\u00e9tiers de l\u2019Accueil"},"content":{"rendered":"\n<ul class=\"wp-block-list\">\n<li>Tu es serviable, attentif aux autres<\/li>\n\n\n\n<li>Tu as le sens du relationnel, de la communication et de l\u2019organisation<\/li>\n\n\n\n<li>Tu as l\u2019envie d\u2019apprendre autrement<\/li>\n\n\n\n<li>Tu souhaites d\u00e9couvrir l\u2019univers commercial<\/li>\n<\/ul>\n\n\n\n<p>\u2026 alors cette formation est faite pour toi !<\/p>\n\n\n\n<div class=\"wp-block-columns has-white-200-background-color has-background is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\">Apr\u00e8s une classe de 2nde professionnelle \u00ab M\u00e9tiers de la Relation Client \u00bb qui vous a permis d\u2019affirmer progressivement votre choix de sp\u00e9cialit\u00e9, d\u2019acqu\u00e9rir les premi\u00e8res comp\u00e9tences professionnelles utiles et de vous professionnaliser, vous int\u00e9grez la classe de 1\u00e8re baccalaur\u00e9at M\u00e9tiers de l\u2019Accueil.<\/p>\n\n\n\n<figure class=\"wp-block-video\"><video height=\"1080\" style=\"aspect-ratio: 1920 \/ 1080;\" width=\"1920\" controls src=\"https:\/\/www.javouhey-brest.fr\/lycee-javouhey\/wp-content\/uploads\/sites\/6\/2026\/05\/Boite-rponses-AGORA-v2-.mp4.mp4\"><\/video><\/figure>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-left\">Mission<\/h2>\n\n\n\n<p>Form\u00e9 aux techniques relationnelles, le candidat au baccalaur\u00e9at professionnel M\u00e9tiers de l\u2019accueil sait r\u00e9pondre aux demandes en face-\u00e0-face ou par t\u00e9l\u00e9phone, \u00e9valuer la satisfaction de l\u2019interlocuteur, traiter les r\u00e9clamations. Il a \u00e9galement des comp\u00e9tences commerciales.<\/p>\n\n\n\n<p class=\"has-text-align-left\">Ainsi, il conna\u00eet les caract\u00e9ristiques de la client\u00e8le et sait vendre des services. Il peut assurer le d\u00e9marchage, la mise \u00e0 jour de fichiers de prospects, l\u2019\u00e9tablissement de factures et l\u2019encaissement.<\/p>\n\n\n\n<p><strong>Pr\u00e9sentation de la fili\u00e8re professionnelle \u00ab M\u00e9tiers de l\u2019Accueil \u00bb par nos \u00e9l\u00e8ves dans le cadre du concours Je Filme ma Formation :<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-video\"><video height=\"1080\" style=\"aspect-ratio: 1920 \/ 1080;\" width=\"1920\" controls src=\"https:\/\/www.javouhey-brest.fr\/lycee-javouhey\/wp-content\/uploads\/sites\/6\/2026\/05\/Les-metiers-de-laccueil.mp4\"><\/video><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top has-white-100-color has-lycee-background-color has-text-color has-background has-link-color wp-elements-550cdc6f8fa04d26640f6e87ecf0f641 is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Stages<\/h2>\n\n\n\n<p>Les p\u00e9riodes de formation en entreprise d\u2019une dur\u00e9e de 20 semaines minimum sur 3 ans s\u2019effectuent dans tout type d\u2019organisation accueillant du public : banques, services de sant\u00e9, tourisme, la Poste, transports collectifs, immobilier, grande distribution, h\u00f4tellerie, centre de remise en forme, service apr\u00e8s-vente\u2026<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Les stages Erasmus +<\/h3>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.javouhey-brest.fr\/lycee-javouhey\/wp-content\/uploads\/sites\/6\/2026\/05\/Plaquette_stage_francais.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Fran\u00e7ais<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.javouhey-brest.fr\/lycee-javouhey\/wp-content\/uploads\/sites\/6\/2026\/05\/Plaquette_stage_espagnol.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Espagnol<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.javouhey-brest.fr\/lycee-javouhey\/wp-content\/uploads\/sites\/6\/2026\/05\/Plaquette_stage_Allemand.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Allemand<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:var(--wp--preset--spacing--medium)\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Poursuites d\u2019\u00e9tudes<\/h2>\n\n\n\n<p>Le titulaire du Baccalaur\u00e9at M\u00e9tiers de l\u2019Accueil pourra poursuivre ses \u00e9tudes principalement en BTS ou s\u2019ins\u00e9rer dans la vie professionnelle :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Insertion professionnelle<\/li>\n\n\n\n<li>MC Accueil dans les transports<\/li>\n\n\n\n<li>MC Accueil r\u00e9ception<\/li>\n\n\n\n<li>BTS Banque, Conseiller de Client\u00e8le (particuliers)<\/li>\n\n\n\n<li>BTS Gestion de la PME<\/li>\n\n\n\n<li>BTS Support \u00e0 l\u2019action manag\u00e9riale<\/li>\n\n\n\n<li>BTS Management Commercial Op\u00e9rationnel<\/li>\n\n\n\n<li>BTS Tourisme<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Liens utiles :<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"http:\/\/www.onisep.fr\/Ressources\/Univers-Formation\/Formations\/Lycees\/Bac-pro-Metiers-de-l-accueil-ex-bac-pro-Accueil-relation-clients-et-usagers\" target=\"_blank\" data-type=\"link\" data-id=\"http:\/\/www.onisep.fr\/Ressources\/Univers-Formation\/Formations\/Lycees\/Bac-pro-Metiers-de-l-accueil-ex-bac-pro-Accueil-relation-clients-et-usagers\" rel=\"noreferrer noopener\">Onisep<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u2026 alors cette formation est faite pour toi ! Apr\u00e8s une classe de 2nde professionnelle \u00ab M\u00e9tiers de la Relation Client \u00bb qui vous a permis d\u2019affirmer progressivement votre choix de sp\u00e9cialit\u00e9, d\u2019acqu\u00e9rir les premi\u00e8res comp\u00e9tences professionnelles utiles et de vous professionnaliser, vous int\u00e9grez la classe de 1\u00e8re baccalaur\u00e9at M\u00e9tiers de l\u2019Accueil. Mission Form\u00e9 aux [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":17,"menu_order":13,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-26446","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.javouhey-brest.fr\/lycee-javouhey\/wp-json\/wp\/v2\/pages\/26446","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.javouhey-brest.fr\/lycee-javouhey\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.javouhey-brest.fr\/lycee-javouhey\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.javouhey-brest.fr\/lycee-javouhey\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.javouhey-brest.fr\/lycee-javouhey\/wp-json\/wp\/v2\/comments?post=26446"}],"version-history":[{"count":3,"href":"https:\/\/www.javouhey-brest.fr\/lycee-javouhey\/wp-json\/wp\/v2\/pages\/26446\/revisions"}],"predecessor-version":[{"id":26450,"href":"https:\/\/www.javouhey-brest.fr\/lycee-javouhey\/wp-json\/wp\/v2\/pages\/26446\/revisions\/26450"}],"up":[{"embeddable":true,"href":"https:\/\/www.javouhey-brest.fr\/lycee-javouhey\/wp-json\/wp\/v2\/pages\/17"}],"wp:attachment":[{"href":"https:\/\/www.javouhey-brest.fr\/lycee-javouhey\/wp-json\/wp\/v2\/media?parent=26446"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}